Shipping Policy

At Lumiyuki, we are committed to delivering your order promptly and securely. Please review our shipping policy below:

Shipping Rates & Delivery Times

• Standard Shipping:

  • Estimated delivery: 5-7 business days
  • Flat rate: calculated base on location
  • Free standard shipping for orders >$50
    

• Express Shipping:

  • Estimated delivery: 2-3 business days
  • Price varies based on location and order weight

Order Processing

• Orders are typically processed within 1-2 business days after the order is placed.
• Orders placed on weekends or holidays will be processed the next business day.

Shipping Confirmation & Tracking

• Once your order has shipped, you will receive a confirmation email with tracking information.
• You can track your order through the carrier’s website using the tracking number provided.

International Shipping

• Currently, we only ship within Australia. Stay tuned as we expand to more regions soon!

Shipping Address

• Please ensure your shipping address is accurate and complete. We are not responsible for orders shipped to incorrect or incomplete addresses.

Lost or Damaged Packages

• If your package is lost or arrives damaged, please contact our customer service team within 7 days of the expected delivery date. We will work with the carrier to resolve the issue promptly.

Questions?

• If you have any questions about our shipping policy, feel free to contact us at orders@lumiyuki.com or message us on social platforms. We’re here to help!