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Shipping Policy
At Lumiyuki, we are committed to delivering your order promptly and securely. Please review our shipping policy below:
Shipping Rates & Delivery Times
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Standard Shipping:
- Estimated delivery: 5-7 business days
- Flat rate: calculated base on location
- Free standard shipping for orders >$50
-
Express Shipping:
- Estimated delivery: 2-3 business days
- Price varies based on location and order weight
Order Processing
- Orders are typically processed within 1-2 business days after the order is placed.
- Orders placed on weekends or holidays will be processed the next business day.
Shipping Confirmation & Tracking
- Once your order has shipped, you will receive a confirmation email with tracking information.
- You can track your order through the carrier’s website using the tracking number provided.
International Shipping
- Currently, we only ship within Australia. Stay tuned as we expand to more regions soon!
Shipping Address
- Please ensure your shipping address is accurate and complete. We are not responsible for orders shipped to incorrect or incomplete addresses.
Lost or Damaged Packages
- If your package is lost or arrives damaged, please contact our customer service team within 7 days of the expected delivery date. We will work with the carrier to resolve the issue promptly.
Questions?
- If you have any questions about our shipping policy, feel free to contact us at orders@lumiyuki.com or message us on social platforms. We’re here to help!